After-Sales Center
Technical support, spare parts, warranty and ticket follow-up — all in one place.
Two ways to reach us
Support WhatsApp
Talk to the after-sales team on WhatsApp, Monday to Friday, during business hours.
+55 (51) 3793.4343
Support Portal
Open a ticket, attach photos and invoices and follow the progress by protocol number. This is the route that guarantees your request is on record.
Ticket with protocol and history
Reclame AQUI Award 2026
Among the Best Companies for Consumers
Venâncio's after-sales service was recognized at the Reclame AQUI Award 2026. Solving problems well and quickly is our commitment to everyone who trusts the brand.
How it works
- 01
Open a ticket
Through the portal or WhatsApp, with the invoice, serial number and photos of the equipment.
- 02
Technical review
Our team assesses the case and calls in the nearest authorised service partner when needed.
- 03
Follow by protocol
You get a number and follow every stage until it is solved, without depending on who answered.
What the Center handles
- Faults or technical questions about Venâncio equipment
- Spare part requests
- Warranty claims and technical analysis
- Finding the nearest authorised service partner
- Progress of a ticket already open
To ensure faster and more organized service, we ask that requests be submitted through one of Metalúrgica Venâncio's official channels. Through these channels, your request will be routed directly to the responsible team, ensuring proper follow-up.
Business hours
07:30 - 11:30 / 13:00 - 17:30
+55 (51) 3793.4300
Need a technician near you?
See the authorised service network by state and city.