Exchange and Return Policy

1. DEADLINE FOR EXCHANGE OR RETURN

The deadline for requesting an exchange or return of products is 180 (one hundred eighty) calendar days from the date of purchase (invoice date).

After this period, we are not responsible for any damage, defects, or exchange/return requests for products stored on the customer's premises.

We stress the importance of inspecting products upon receipt.

2. CONDITIONS ACCEPTED FOR EXCHANGE/RETURN

We will only accept exchanges or returns in the following cases:

Products with manufacturing defects;

Products shipped that do not match the order (model, specification, voltage, etc.); and

Incomplete products (missing parts, accessories, manuals).

Note: Defective products must undergo technical analysis before the exchange is approved.

3. CONDITIONS NOT ACCEPTED FOR EXCHANGE/RETURN

Products showing signs of use or installation;

Damage caused by improper assembly or installation;

Products with modifications or repairs made by third parties;

Requests made after the 180-day deadline; and

Damage caused during shipping, when shipping is the retailer's responsibility.

4. REFUSAL DUE TO ABSENCE OF ORIGINAL PACKAGING

The original packaging should be preserved whenever possible.

The absence of packaging will not prevent a return in the event of a defect, provided the product is complete and shows no signs of improper use.

5. EXCLUSION OF SHIPPING LIABILITY

If the carrier is hired directly by the retailer, liability for damage arising from shipping will rest solely with the retailer, except in cases of manufacturing defects or improper packaging by Venâncio.

We recommend that merchandise be inspected upon receipt, and that any irregularity be recorded on the delivery receipt.

6. REQUIRED DOCUMENTS FOR EXCHANGE/RETURN

Purchase invoice;

Product serial number as identified on the product; and

Reason for the request (damage, defects, or missing components).

Send the request to the after-sales department through the website https://www.venanciometal.com.br/pt/pos-vendas.

Once the request is approved, the return invoice must be submitted.

Final Provisions

This policy is subject to change without prior notice; it is the customer's responsibility to periodically check for updates.

For questions or further information, customers should contact us via https://www.venanciometal.com.br/pt/pos-vendas.